Aircall Call Recording Software Review (2026): Cloud Phone Call Recording for Sales and Support

Cloud-based call recording and conversation intelligence for modern sales teams

Updated June 21, 2026

By James Han · How we review

4.3 MAQTOOB rating

Our Verdict

Aircall Call Recording is a good fit when recording needs to live inside a team phone platform. Sales and support managers can evaluate it alongside call routing, CRM integrations, analytics, coaching, permissions, and retention rather than treating recording as a separate app.

Before subscribing, test the plan that includes the recording behavior you need, CRM logging, call queues, numbers, retention, downloads, consent prompts, and manager access. Individuals should use a personal recorder app, while teams that want broader unified communications may prefer Nextiva.

A good fit if you

  • Sales teams recording calls for coaching and pipeline context.
  • Support teams reviewing customer conversations for quality.
  • Managers needing call recordings inside a cloud phone platform.
  • Companies that use CRM integrations heavily.

Look elsewhere if you

  • Individuals recording personal mobile calls.
  • Teams that only need a free call recorder.
  • Companies that cannot manage call recording consent rules.
  • Businesses that need full UCaaS beyond a sales/support phone system.
Next step: write down the problem you need solved, check the pricing details, test one real workflow, then compare alternatives before you pay.

What Is Aircall Call Recording Software?

Aircall Call Recording Software refers to call recording capabilities inside Aircall’s cloud phone and contact center platform for sales and support teams.

It fits teams that need recorded calls, coaching, CRM context, analytics, and admin controls as part of a business phone workflow.

Aircall Call Recording Software Pros and Cons

Pros

  • Team phone context — Recording sits inside a business phone platform with routing and users.
  • CRM-friendly workflow — Aircall is known for sales and support integrations.
  • Good coaching fit — Managers can use recordings for review, training, and QA.
  • Call recording — Record business calls where enabled by plan and settings.
  • CRM integrations — Log call activity and recordings alongside customer records.

Cons

  • Not a personal recorder — Aircall is a business phone platform, not a lightweight mobile app.
  • Plan and retention details need checking — Recording behavior, storage, and analytics should be confirmed before rollout.
  • Compliance still matters — Consent, access, and retention policies need legal review.
  • Not for Individuals recording personal mobile calls — Individuals recording personal mobile calls.
  • Too much for a free call recorder — Teams that only need a free call recorder.

Key Features

Feature What it does Plan fit / purchase note
Call recording Record business calls where enabled by plan and settings. Confirm controls.
CRM integrations Log call activity and recordings alongside customer records. Key sales fit.
Call routing and queues Use recording with support and sales call flows. Test real queues.
Analytics and coaching Review calls for performance and training. Manager access matters.
Admin permissions Control who can access recordings and exports. Set policy first.

Who Uses Aircall Call Recording Software — and For What

Sales managers coaching reps

Review recorded calls and connect outcomes to CRM activity.

Check CRM logging.

Support teams auditing call quality

Use recordings to review escalations and train agents.

Define retention.

Operations teams standardizing phone policy

Set recording, consent, and access rules across teams.

Admin rollout.

Customer-facing teams replacing ad hoc phones

Move call recording into a managed business phone system.

Pilot first.

Pricing

Plan or option public price Trial / free-plan detail
Aircall plans Official pricing is available for Aircall phone platform plans. Free plan: no free plan verified.
Call recording feature Recording availability should be confirmed on the selected plan. Free trial: no recording-specific trial verified.
Sales/support phone stack Total cost depends on seats, numbers, integrations, and analytics needs. Confirm before rollout.
Compliance controls Consent, access, and retention policy should be planned before activation. Required check.

Source: Official pricing page.

Free plan: no Aircall free plan was verified. Free trial: no public call-recording-specific timed free trial was verified on the pricing page. Use the official Aircall pricing page to confirm current plan access, seats, and call recording details.

Prices checked 2026-06-18 against official product sources.

Integrations

Aircall Call Recording checks should include CRM integrations, help desk tools, call queues, numbers, recording settings, retention, downloads, analytics, permissions, consent prompts, mobile and desktop apps, and regional legal requirements.

Getting Started: What Implementation Actually Takes

Pick one sales or support team for a pilot, connect the CRM or help desk, and enable recording only after consent policy is clear. Test playback, downloads, manager permissions, retention, and how recordings appear in customer records.

What Users Say

G2 4.4/5 · 1,574 reviews Trustpilot 2.9/5 · 1,050 reviews

What works well

  • Users praise Aircall for ease of use, integrations, and sales or support phone workflows.
  • The review base is broad enough to use as platform context.

What gets frustrating

  • Some users complain about call quality, support, or pricing details.
  • Recording-specific fit still needs plan and compliance confirmation.
MAQTOOB take: Aircall's review data is useful for teams evaluating a business phone platform. For call recording, the pilot should focus on retention, access, CRM logging, and consent, not just whether calls can be saved.

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Frequently Asked Questions

Does Aircall Call Recording have a free plan?

No Aircall free plan was verified.

Does Aircall offer a recording-specific trial?

No public call-recording-specific timed free trial was verified; confirm any platform trial or demo with Aircall.

What matters before enabling recording?

Confirm plan access, consent rules, retention, permissions, CRM logging, and regional legal requirements.

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