- Automated Review Requests : Help businesses collect customer reviews quickly through email and text, which increases online visibility and builds credibility across platforms.
- Multi-Channel Team Inbox : Centralize customer communication from email, text, Facebook, and Instagram into one inbox that improves response times and customer satisfaction.
- Social Media Manager : Schedule and publishes posts across multiple platforms with AI-assisted content creation, which strengthens brand presence and saves management time.
- SEO and Listings Tools : Provide keyword tracking, local search reporting, and citation management that improve search rankings and ensure business details stay consistent online.
- Appointment and Meeting Scheduler : Simplify customer booking and appointment confirmations, which reduces scheduling errors and makes business interactions more seamless.
- Customer Engagement Dashboard : Track customer interactions, engagement, and performance data in one place that helps businesses measure success and identify growth opportunities.
- Digital Ads Reporting : Offer insights into Google and Facebook ad campaigns with keyword and funnel analysis, which guides better decisions and improves return on ad spend.
- Email and Text Campaigns : Deliver AI-generated campaigns with custom content and tracking features that help businesses maintain consistent engagement and build long-term relationships.
Broadly
Manage customer relationships, track jobs, schedule tasks, handle billing, and improve client communication efficiency.
Updated July 27, 2026
Broadly Overview
Broadly is a customer relationship and reputation management platform designed to help service businesses grow and retain clients. It streamlines communication by offering tools for automated messaging, online review collection, and customer feedback.
The platform also supports lead management, scheduling, and payment processing, which allows businesses to improve client satisfaction and build stronger relationships. Overall, Broadly focuses on enhancing visibility, credibility, and long-term customer loyalty for service providers.
Key Features
Pricing
| Plan | Price | What’s included |
|---|---|---|
| Broadly 24/7 AI Workforce Package | $799/month (about $26/day) | One done-for-you system: an AI Receptionist that answers calls, texts, and web chats 24/7 and books estimates; automated review requests with AI review responses; AI-managed social posting; a professional website built and live in about seven days; listings synced to 70+ directories like Google and Apple Business; automated email and SMS campaigns; and local search reporting. Set up by the Broadly team, with no setup fees and no per-user charges. |
| Annual / paid in full | Additional discount | Paying annually earns an added discount on top of the monthly rate; ask an account executive for the current offer. Plans are cancel-anytime with a prorated refund on unused months. |
| Add-ons | Billed separately | Optional paid advertising (Google Ads or Meta Ads) is billed separately if you choose to run campaigns. |
Pricing source: https://broadly.com/pricing/
Pros
| Competitor | Pros of Broadly |
|---|---|
| Birdeye | Broadly offers unlimited users and 24/7 customer support that small teams value. It also includes reputation, messaging, and social tools in one subscription. |
| Podium | Broadly bundles review requests, SMS/email outreach, and social posting in one platform. It delivers consistent pricing for all features rather than charging per interaction. |
| Reputation | Broadly comes with strong local search and review features plus AI-powered messaging. It is easier to set up and more affordable for small service businesses. |
| NiceJob | Broadly combines review automation, social posting, SEO tools, and chat in a single platform. It offers more functions per monthly fee, without separate add-ons. |
| HubSpot CRM | Broadly includes review management, chat, SEO reporting, and social post scheduling in one. It avoids per-user fees, which keeps cost predictable for multi-person teams. |
Cons
| Competitor | Cons of Broadly |
|---|---|
| Birdeye | Broadly offers fewer third-party integrations and lacks the extensive app marketplace that Birdeye offers for broader digital marketing needs. |
| Podium | Broadly does not provide built-in payment processing or text-first lead capture as Podium does, which Podium users may find more streamlined for engagement. |
| Reputation | Broadly’s analytics and enterprise-level reporting remain less mature. Reputation offers deeper business intelligence and support for multi-location analytics. |
| NiceJob | Broadly’s email marketing features feel less flexible. NiceJob offers more polished campaign templates and streamlined customer referral flows. |
| HubSpot CRM | Broadly lacks a free tier or low-cost entry point. HubSpot offers a powerful free plan with scalable marketing, sales, and service tools. |
Reviews
- G2 Review (Rating: 4.7/5): One small-business owner said Broadly delivered only 20 reviews after sending links to over 150 clients and charged $2,520, then enforced a 12‑month contract despite a promised month‑to‑month plan; they called customer service “poor at best.” Another reviewer shared that Broadly handled incoming website messages well but lacked the ability to text or email customers to follow up on quotes and visits.
- Software Advice Review (Rating: 4.8/5): Broadly automates the review request process and helped increase a company’s Google star rating while making it easier to interact with customers who leave feedback.
- Trustpilot Review (Rating: 2.5/5): A recent reviewer warned about a “bait & switch” experience, saying a promised “no obligation 30-day trial” for $39.99 turned into $200-a-month pitches and alleged unauthorized credit card charges.
