- Automatic Call Recording: Records all inbound and outbound calls without manual intervention.
- Cloud Storage: Securely stores call recordings in the cloud for easy access and retrieval.
- Quality Assessment: Enables monitoring and evaluation of agent-customer conversations.
- Speech Analytics: Uses keyword spotting and analytics to identify customer issues and trends.
- CRM Integration: Seamlessly integrates with existing CRM systems to enhance workflows.
- Compliance & Dispute Handling: Provides call logs as verifiable records for audits and disputes.
Knowlarity Call Recording Software
Cloud-based call recording and analytics for scalable business communications
Updated July 27, 2026
Knowlarity Call Recording Software Overview
Knowlarity Call Recording Software is a cloud-based solution that automatically records inbound and outbound business calls. Designed for small businesses and large enterprises, it helps improve customer experience, monitor agent performance, support training, and resolve disputes.
With cloud storage, analytics, and CRM integrations, Knowlarity enables organizations to gain actionable insights from every customer conversation.
Key Features
Pricing
| Plan | Price | Billing and scope |
|---|---|---|
| Unlimited Contact Center Plan | Rs 1999 (Billed Monthly) | Inbound & Contact Center. |
| Unlimited Contact Center Plan | Rs 2999 (Billed Monthly) | Inbound & Outbound Contact Center. |
| Unlimited Contact Center Plan | Rs 3499 (Billed Monthly) | Inbound & Outbound Contact Center with lead management (Tentacle). |
| Unlimited Inbound | INR 1999 (Billed Monthly) | Price per agent per month for Inbound Contact Center. |
| Unlimited Inbound + Outbound | INR 2999 (Billed Monthly) | Price per agent per month for Inbound & Outbound Contact Center. |
| Unlimited Inbound + Paid Outbound | INR 1,499 (Billed Monthly) | Softphone Solution with WebRTC. Monthly cost per agent for 10 agents. |
| Unlimited Inbound + Outbound | INR 1,999 (Billed Monthly) | Softphone Solution with WebRTC. Monthly cost per agent for 10 agents. |
| Monthly Plan | Rs 5,000 (Billed Monthly) | Application rental per missed call number. Includes 2 lakh free missed calls per month. |
| Basic Plan | Rs 21,000 per year | Toll Free Number. Includes 500 monthly incoming minutes and 400 monthly outgoing minutes. |
| Advance Plan | Rs 28,800 per year | Toll Free Number. Includes 500 monthly incoming minutes and 1,200 monthly outgoing minutes. |
| Premium Plan | Rs 46,200 per year | Toll Free Number. Includes 500 monthly incoming minutes and 5,000 monthly outgoing minutes. |
| Advance Plan | Rs 16,800 per year | Prepaid plan with 3 months of call recording, 5 users, 10 channels, 1,200 free monthly minutes, and 1 virtual number. |
| Premium Plan | Rs 34,200 per year | Prepaid plan with 12 months of call recording, 10 users, 20 channels, 5,000 free monthly minutes, and 1 virtual number. |
| Premium Plus Plan | Rs 60,000 per year | Prepaid plan with 12 months of call recording, 20 users, 40 channels, 10,000 free monthly minutes, and 1 virtual number. |
A 7-day free trial is listed.
Pricing source: Knowlarity Voice Pricing
Pros
Competitor |
Pros |
|---|---|
| Exotel | Compared to Exotel, Knowlarity offers more bundled pricing for call recording with contact center features, making it cost-effective for growing teams. Its interface is simpler for non-technical users, and built-in analytics reduce reliance on third-party tools for monitoring and training, especially for Indian and emerging-market businesses. |
| JustCall | Knowlarity is generally more affordable than JustCall for high-volume call recording use cases. It is easier to deploy for local and regional teams and provides stronger native support for Indian telecom regulations, making it more practical for compliance-focused organizations. |
| Twilio | Unlike Twilio’s developer-centric approach, Knowlarity is easier to use out of the box with minimal setup. Businesses benefit from predictable pricing and ready-made call recording features without needing engineering resources, which is ideal for operations and support teams. |
| Freshcaller | Knowlarity provides deeper telephony coverage and more flexible call recording storage options than Freshcaller in emerging markets. Its pricing scales better for large agent teams, and it supports a wider range of voice solutions beyond basic call center needs. |
| RingCentral | Compared to RingCentral, Knowlarity is significantly more cost-effective for businesses primarily focused on call recording and voice operations. It is easier to configure, has lower per-agent costs, and better suits organizations that do not require a full unified communications suite. |
Cons
Competitor |
Cons |
|---|---|
| Exotel | Compared to Exotel, Knowlarity can feel less flexible in API-level customization. Advanced developers may find fewer granular controls for deeply customized call workflows, which could limit highly tailored telephony implementations. |
| JustCall | JustCall offers more polished global CRM integrations than Knowlarity. Businesses with heavy international sales operations may find Knowlarity’s integrations less extensive and its UI slightly dated in comparison. |
| Twilio | Twilio outperforms Knowlarity in terms of global scalability and advanced programmability. Large enterprises needing complex, multi-country deployments may find Knowlarity less flexible for highly customized, code-driven communication workflows. |
| Freshcaller | Freshcaller provides a more modern UI and smoother onboarding experience. In comparison, Knowlarity’s dashboard may require more initial training for new users, especially those unfamiliar with cloud telephony systems. |
| RingCentral | RingCentral delivers a broader unified communications ecosystem. Knowlarity is more voice-centric, so organizations seeking advanced video meetings, team messaging, and collaboration features may find it functionally narrower. |
Reviews
- Capterra Review (Rating: 4/5): One founder praised the “Excellent IVR services” and said the implementation team set up the system in just 4 to 5 days, with strong API availability and responsive support. Another reviewer warned that adding even a 6th IVR option required paying almost the same setup fee again, called it “very expensive,” cited regular technical issues, and claimed the company blocked number porting while adding unexpected bills.
- G2 Review (Rating: 4.1/5): The easy-to-understand dashboard lets teams set multiple extensions for individual members, and Knowlarity Call Recording Software helps maintain a structured record of calls for each team. One reviewer valued the CRM integration but pointed out limited connections with tools like Freshdesk.
- Software Advice Review (Rating: 4/5): Freshdesk integration pulled up customer information and active tickets before agents answered, and that reduced call handling time significantly. A daily user highlighted “many innovative features” in the IVR and strong support, yet noted occasional delays in IVR transfer and requested more detailed data directly on the dashboard instead of relying on reports.
- TrustRadius Review: Knowlarity Call Recording Software handles incoming calls effectively, though users mentioned minor issues with outgoing calls while still expressing overall satisfaction with its core IVR capabilities.
