Knowlarity Call Recording Software Review (2026): Cloud Telephony Call Recording for Sales Teams

India-focused cloud telephony and call recording for sales and support teams

Updated June 21, 2026

By James Han · How we review

3.7 MAQTOOB rating

Our Verdict

Knowlarity makes sense when call recording is tied to Indian business telephony, toll-free numbers, virtual numbers, softphones, or a contact-center setup. The official pricing page is useful because it lists several INR packages rather than forcing every user into a quote call.

Before subscribing, test the exact number type, call recording retention, channels, free minutes, outbound rules, softphone setup, and support options. If your company needs broad international coverage or deeper CRM workflows outside Knowlarity's market focus, compare Ringover Call Recording or CloudTalk.io first.

A good fit if you

  • Indian sales teams recording customer calls
  • Support teams using toll-free or virtual numbers
  • Businesses comparing cloud contact-center packages
  • Teams needing softphone calling with recording

Look elsewhere if you

  • Global teams that need many country plans
  • Users who only need a personal mobile recorder
  • Companies needing a large public review base before purchase
Next step: write down the problem you need solved, check the pricing details, test one real workflow, then compare alternatives before you pay.

What Is Knowlarity Call Recording Software?

Knowlarity Call Recording Software is part of Knowlarity’s cloud telephony, virtual number, toll-free, softphone, and contact-center product set. It helps teams record inbound and outbound calls, manage numbers, and support sales or customer-service conversations.

It fits India-focused companies that need business calling, call recording, virtual numbers, toll-free lines, softphone options, and basic contact-center packages from one vendor.

Knowlarity Call Recording Software Pros and Cons

Pros

  • Useful for Indian telephony workflows — Virtual numbers, toll-free, softphone, and contact-center options are sold around local business calling.
  • Call recording retention — Record and keep calls for a defined retention period depending on plan.
  • Virtual and toll-free numbers — Run inbound customer calling through official business numbers.
  • Softphone calling — Use web or MPLS softphone options for agents.
  • Contact-center packages — Combine inbound, outbound, and lead-management features.

Cons

  • Market focus may not fit every region — Companies outside Knowlarity's main service areas should verify number coverage and support.
  • Not for Global teams that need many country — Global teams that need many country plans.
  • Too much for a personal mobile recorder — Users who only need a personal mobile recorder.
  • Not for a personal mobile recorder — Users who only need a personal mobile recorder.
  • Call setup takes care — Numbers, routing, consent rules, recordings, and CRM handoff need testing with real calls.

Key Features

Feature What it helps users do Plan or buying note
Call recording retention Record and keep calls for a defined retention period depending on plan. Prepaid plans list three-month or twelve-month retention.
Virtual and toll-free numbers Run inbound customer calling through official business numbers. Plan depends on number and call type.
Softphone calling Use web or MPLS softphone options for agents. Monthly agent pricing shown on official page.
Contact-center packages Combine inbound, outbound, and lead-management features. Monthly package pricing shown.
Channels and minutes Estimate concurrent calls and included monthly minutes. Check users, channels, and free-minute limits.

Who Uses Knowlarity Call Recording Software — and For What

Indian support teams using toll-free numbers

Use Knowlarity when customer calls need recording, routing, and number management in one setup.

Compare toll-free and contact-center packages.

Sales teams tracking outbound calls

Use it when agents need recorded outbound conversations and business number control.

Check outbound package and minutes.

Small contact centers starting with packaged pricing

Use it when your team wants visible INR package pricing before a sales discussion.

Match channels and users to call volume.

Softphone teams replacing desk phones

Use Knowlarity when agents need softphone access with recording and call handling.

Validate WebRTC or MPLS setup.

Pricing

Plan / item Public price Use case / notes
Cloud Contact Center Rs 1,999 to Rs 3,499/month Official page lists contact-center package prices and package scope.
Softphone Solution with MPLS INR 1,999 to INR 2,999/month per agent Official page lists inbound and inbound-plus-outbound options.
Softphone Solution with WebRTC INR 1,499 to INR 1,999/month per agent Official page lists web-based softphone options.
Prepaid Toll Free Rs 21,000 to Rs 46,200/year Official page lists Basic, Advance, and Premium toll-free plans.
Prepaid plans with Call Recording Rs 16,800 to Rs 60,000/year Official page lists call-recording retention, users, channels, and free minutes.
Trial Start Your free trial option visible Confirm trial length and included products during signup.

Source: Official pricing page.

Knowlarity publishes INR package pricing on its official voice pricing page and includes a Start Your free trial option. Free plan: no public free plan was verified. Free trial: visible trial options, but users should confirm trial length and included telephony products before subscribing.

Prices checked 2026-06-18 against official product sources.

Integrations

Knowlarity integration checks should cover phone numbers, toll-free setup, recording retention, channels, included minutes, softphone choice, CRM handoff, lead-management workflows, call export, support hours, and whether local telecom requirements affect the chosen package.

Getting Started: What Implementation Actually Takes

Start by choosing the calling scenario: toll-free inbound, virtual number, outbound sales, softphone agents, or contact center. Then test one real number, one inbound call, one outbound call, recording playback, and export.

Before choosing a paid plan, confirm channels, users, free minutes, call-recording retention, support response, taxes, number availability, and whether the trial includes the same package you plan to use.

What Users Say

Trustpilot 3.2/5 · 1 review G2 4.0/5 · 14 reviews Capterra 4.0/5 · 5 reviews Gartner 5.0/5 · 1 reviews

What works well

  • The public scored review sample is very small, so user praise cannot be treated as broad consensus.
  • The main positive signs is the official pricing detail for call recording, channels, users, and minutes.

What gets frustrating

  • Because the public feedback is limited, users should rely on a product trial and support test rather than rating averages.
  • Check call quality, recording playback, number setup, and support response before moving real customer calls.
MAQTOOB take: Knowlarity is most useful when Indian telephony packages and visible INR pricing are important. Treat the public review score as a limited evidence and run a hands-on trial with the exact number type and call volume.

Top Knowlarity Call Recording Software Alternatives

  • Choose Ringover Call Recording Software if Ringover is a comparison when your team wants cloud phone recording with CRM integrations outside India-focused telephony.
  • Choose CloudTalk.io if CloudTalk fits sales and support teams comparing global cloud calling and call recording.
  • Choose Ringcentral Call Recording if RingCentral is worth comparing for broader cloud phone and contact-center needs.

Frequently Asked Questions

Does Knowlarity publish pricing?

Yes. Knowlarity publishes voice, softphone, toll-free, contact-center, and call-recording package prices on its official voice pricing page.

Does Knowlarity offer a free trial?

The official pricing page includes a Start Your free trial option. Confirm trial length and included products during signup.

Who should use Knowlarity call recording?

India-focused sales, support, and contact-center teams that need business calling, numbers, and recordings should consider it.

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