- Hosted VoIP calling: Replace on-site PBX hardware with internet calling for small and midsize business teams.
- Auto attendants: Route inbound callers through menu choices without requiring a receptionist for every call.
- Call routing and queues: Direct calls by business hours, holidays, demand, or agent availability and hold callers when teams are busy.
- Business SMS and team chat: Keep customer texting and internal messages in the same communications workspace.
- Video meetings and screen sharing: Run browser-accessible meetings and presentations without a separate conferencing product.
- Desktop and mobile apps: Give hybrid staff full calling and messaging access away from an office phone.
- Desk phones and number porting: Support preconfigured VoIP hardware and transfer existing business numbers at no porting charge.
- Business app integrations: Connect the phone system with 35 or more CRM, email, and collaboration applications.
Nextiva Cloud PBX Phone System
Hosted cloud phone service for small and midsize business teams
Updated August 18, 2026
Nextiva Cloud PBX Phone System Overview
Nextiva Cloud PBX is an internet-based business phone system for small and midsize teams. Staff use its desktop and mobile apps for calls, texts, team chat, video meetings, auto attendants, and call queues.
Businesses can replace office PBX hardware or give hybrid staff the same phone tools anywhere. Call-center routing and agent management come from other Nextiva products, not the basic Cloud PBX service.
Key Features
Pricing
| Plan | Price | Key Features |
|---|---|---|
| Core | $15/user/month billed annually or $23 billed monthly | Voice, business SMS, video meetings, call routing, team chat, and mobile app |
| Engage | $25/user/month billed annually or $50 billed monthly | Core features plus toll-free usage, reporting, inbound call center, and live chat |
| Scale | $75/user/month | Blended inbound and outbound service, AI transcription, skills routing, and journey tools |
No free plan or public free trial is listed for Cloud PBX. A product demo is available, and the demo does not require a credit card. Separate contact-center plans are outside this page’s Cloud PBX pricing.
Pricing source: Nextiva pricing
Pros
Competitor |
Pros |
|---|---|
| RingEX | RingEX’s product page covers AI notes, messaging, meetings, and more than 500 integrations. Nextiva keeps free number porting, preconfigured desk phones, auto attendants, and call queues together in its Cloud PBX offer, so the practical steps for replacing an office phone system are visible in one place. |
| 8×8 Work | Nextiva publishes annual and monthly prices for its Cloud PBX plans, along with the features included at each level, while the 8×8 plans page sends buyers to sales for a quote. A small team can calculate a starting Nextiva bill from the public page before speaking with either company. |
| Dialpad | A Nextiva Cloud PBX setup can include free number porting and preconfigured desk phones, alongside auto attendants and queues. Although Dialpad supports number porting and bring-your-own devices and puts far more emphasis on software calling and AI, Nextiva publishes the hardware and migration details together. |
| Zoom Phone | Nextiva includes round-the-clock customer support and lists preconfigured phones, number porting, auto attendants, and visual call routing for a PBX move, while Zoom Phone also supports number transfers and many desk phones. Its base offer is tied to Zoom Workplace, whereas Nextiva presents these migration tools as the main product. |
| Vonage Business Communications | Nextiva’s Cloud PBX plans put calling, texting, video meetings, team chat, auto attendants, queues, and supported desk phones in one package. Vonage Business Communications covers voice, messaging, and video through a larger catalog and app center, compared with Nextiva’s single product and pricing path. |
Cons
Competitor |
Cons |
|---|---|
| RingEX | RingEX brings calls, texts, video meetings, fax, and team messages into one app with more than 500 integrations, while its personal AI assistant records notes, transcribes calls, translates messages, and summarizes meetings. Nextiva covers calls and collaboration, but its Cloud PBX page does not list that integration count or the same cross-channel AI set. |
| 8×8 Work | 8×8 Work combines business phone, video, messaging, and fax with global coverage, and it offers an 8×8 for Microsoft Teams option with calling and contact-center connections. The Nextiva Cloud PBX page lists business apps without matching those international and Teams-specific options. |
| Dialpad | Dialpad lists live transcription, sentiment analysis, AI coach cards, automated recaps, and post-call work that can guide an agent during and after a call. Higher Nextiva plans include transcription and AI, although the Cloud PBX feature set does not show the same range of real-time coaching tools. |
| Zoom Phone | Zoom Phone adds post-call summaries, voicemail prioritization, task extraction, chat, meetings, and online fax through Zoom Workplace, with one admin portal for phone and workplace services across devices. A company already using Zoom can add calling without another daily app, whereas adopting Nextiva adds a separate one. |
| Vonage Business Communications | Vonage Business Communications lists more than 50 phone features, accepts compatible desk phones that companies already own, and links voice, video, messaging, CRM tools, and contact-center services through Vonage Fusion. Nextiva supports desk phones and integrations, yet its Cloud PBX page lists 35 or more business apps rather than Vonage’s larger catalog. |
Reviews
- Reddit — r/Entrepreneurs thread (Community thread; no aggregate rating published; 26 RSS entries): Several small teams report solid call quality, straightforward setup, quick number porting, and the convenience of one bill. Other participants report dropped calls, unreliable apps, failed CRM screen pops, cancellation charges, and slow support.
- Forbes Advisor (Editorial review; Rating: 4.3/5): Editors praise the wide channel mix, unlimited calling in the United States and Canada, and the value of the package. They flag low SMS limits, higher cost than simpler VoIP products, and a feature set that can overwhelm new users.
- Crazy Egg (Editorial review; no aggregate rating or sample count published): Testing finds clean desktop and mobile apps, quick simple deployments, round-the-clock support, and flexible hardware choices. The review also notes confusing plan presentation, plan-dependent video and texting limits, a steeper contact-center setup, and international number availability that buyers must confirm.
- Nextiva Cloud PBX product page (Vendor product page; Rating: 4.6/5 from 3,183 G2 reviews displayed by Nextiva): The page also displays Gartner at 4.7/5 from 666 reviews and Trustpilot at 4.8/5 from 3,386 reviews. Nextiva reproduces these figures on its own product page, so they are vendor-published comparison claims rather than a review pool collected on this page.
- Business.com (Editorial review; Rating: 8.5/10): Editors give setup and support high marks after creating teams, roles, greetings, and extensions in under 15 minutes. Testing also found trial and error in complex call flows, missing calls in mobile logs, integrations sold as add-ons, and AI features reserved for higher tiers.
