- Real-Time Co-Browsing: Agents securely join a visitor’s live browser session to guide them step by step.
- On-Screen Annotation Tools: Highlight, draw, and point to elements on the page to clarify instructions instantly.
- Integrated Live Chat: Start co-browsing directly from a chat conversation without switching tools.
- Audio & Video Escalation: Upgrade sessions to voice or video calls for more complex support cases.
- Secure Session Control: Customer consent-based access ensures privacy during shared browsing sessions.
- Omnichannel Inbox: Manage co-browsing requests alongside website, social, and messaging conversations.
- Agent Collaboration: Transfer or collaborate on sessions to resolve technical or sales queries faster.
- Industry Use Cases: Tailored for ecommerce, banking, telecom, insurance, and other support-heavy sectors.
- Analytics & Reporting: Track session performance and resolution efficiency within the dashboard.
Revechat.com Co‑browse
Real-time co-browsing with live chat for guided support
Updated March 5, 2026
Revechat.com Co‑browse Overview
Revechat.com Co‑browse is a real-time co-browsing solution built into the REVE Chat platform. It lets support agents join a visitor’s browser session, highlight elements, annotate pages, and guide users step by step.
Suitable for customer service and sales teams, it reduces back-and-forth explanations and resolves issues in a single session. It works alongside live chat, video, and omnichannel messaging.
Key Features
Pricing
| Plan | Price | Key Features |
|---|---|---|
| Free | $0.00/mo (Billed Annually) | 1 seat included; 50 live chat & 50 chatbot sessions; 10 AI credits |
| Starter | $14.99/mo (Billed Annually) | 500 chatbot sessions; 5000 live chat sessions; Basic reporting & chatbot features |
| Growth | $59.99/mo (Billed Annually) | 3 seats included; Unlimited live chat sessions; Audio, video call & screen sharing |
| Enterprise | $291.99/mo (Billed Annually) | 10 seats included; Co-browsing; Advanced routing & reporting |
Price details: https://www.revechat.com/pricing/
Pros
Competitor |
Pros |
|---|---|
| Glance | Revechat.com Co‑browse offers co-browsing bundled with live chat, chatbot, and ticketing, which keeps costs lower for small and mid-sized teams. Glance focuses heavily on enterprise deployments, while Revechat provides an easier setup and a more affordable entry point for support teams that want guided browsing without a complex rollout. |
| Surfly | Compared to Surfly’s developer-focused approach, Revechat delivers a more out-of-the-box experience integrated with its chat platform. Support teams can launch co-browsing directly from conversations without deep technical setup, making it simpler for non-technical teams and faster to adopt for customer service use cases. |
| Talkative | Revechat combines co-browsing with omnichannel messaging in a single dashboard, which reduces tool sprawl. Talkative often targets larger contact centers, while Revechat suits growing businesses that want co-browsing, video, and chat in one subscription at a more accessible price tier. |
| Upscope | Upscope specializes in co-browsing, but Revechat adds chatbot automation and ticketing to the same environment. For teams that want guided browsing plus AI chat and campaign tools, Revechat provides broader functionality without needing multiple vendors. |
| TeamViewer Engage | TeamViewer Engage leans toward remote support and device control, while Revechat focuses on browser-based customer journeys. For ecommerce and SaaS companies guiding users through forms or checkouts, Revechat’s chat-triggered co-browsing feels lighter and easier to deploy. |
Cons
Competitor |
Cons |
|---|---|
| Glance | Glance provides deeper enterprise-grade integrations and long-standing experience in large financial institutions. Revechat.com Co‑browse may feel less specialized for highly regulated environments that require advanced compliance controls and large-scale deployment customization. |
| Surfly | Surfly offers strong API flexibility and session customization for product teams building embedded co-browsing experiences. Revechat focuses more on support workflows, so companies needing heavy developer control and white-label SDK capabilities might find Surfly more adaptable. |
| Talkative | Talkative emphasizes enterprise contact center integrations and deeper CRM connectivity. Revechat’s broader customer engagement suite may not match the same level of advanced call center routing and workforce management features that large enterprises expect. |
| Upscope | Upscope delivers a highly focused co-browsing product with strong simplicity around session sharing. Revechat’s multi-feature platform can introduce a slightly steeper learning curve for teams that only want lightweight co-browsing without additional chat or bot modules. |
| TeamViewer Engage | TeamViewer Engage supports broader remote device control beyond the browser. Revechat limits collaboration primarily to web-based sessions, which may not suit IT support teams needing full desktop or application-level remote access. |
Reviews
- G2 Review (Rating: 4.6/5): REVE Chat feels user-friendly and easy to navigate, with customizable tools that help drive sales and improve conversion rates. One reviewer highlighted how it directly supported boosting conversions through its web-based interface.
- Capterra Review (Rating: 4.2/5): REVE Chat helped a company resolve a number of customer queries efficiently, and the overall experience was described as good. The only drawback mentioned was pricing, with a suggestion that a lower cost would make it even better.
- TrustRadius Review: Teams used REVE Chat to resolve customer queries and deliver exceptional support, which led to higher customer satisfaction and positive business impact.
