Unblu Co-Browsing Software Favicon

Unblu Co-Browsing Software

Secure, browser-based co-browsing built for banks and financial services

Globe Linkedin Youtube Facebook Twitter
  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Unblu Co-Browsing Software Overview

  • Updated March 8, 2026

Unblu Co-Browsing Software enables real-time, secure collaboration between agents and customers directly in the browser. Designed for banks and regulated industries, it supports guided navigation, field masking, and full audit trails without requiring downloads.

Teams use it to assist with onboarding, complex forms, and portfolio reviews while maintaining strict privacy controls and compliance standards across digital channels.

Key Features

  • No-Download Browser Co-Browsing: Launch secure sessions instantly in the browser with no plugins or installations required for customers or agents.
  • Real-Time DOM Mirroring: Uses DOM capturing to replicate the customer’s web session for precise, synchronized collaboration.
  • Field Masking & Function Blocking: Automatically hide sensitive data such as passwords or personal details from agents during sessions.
  • Page-Level Access Control: Restrict co-browsing to pre-approved pages to prevent exposure of unrelated or confidential content.
  • Agent Guidance Tools: Highlight elements, guide step-by-step, or request temporary remote control with explicit customer consent.
  • Session Recording & Audit Logs: Record and securely store sessions for compliance, quality assurance, and regulatory audits.
  • PIN & Outbound Invites: Start sessions via PIN codes during phone calls or send secure invitations across digital channels.
  • Integration via JavaScript Snippet: Deploy quickly by adding a lightweight snippet to the website’s HTML header.
  • Multi-Channel Augmentation: Combine co-browsing with chat, voice, or video interactions for richer customer support experiences.

Price

Prices are not publicly listed on the website, you need to Contact Sales

Pros

Competitor

Pros
Glia Unblu offers deeper compliance controls such as field masking and strict page-level access, which many banks prefer over Glia’s broader engagement suite. Its browser-based approach requires no downloads, making deployment simpler for regulated environments that limit third-party installations.
Surfly Compared to Surfly, Unblu focuses heavily on financial services workflows, including audit logs and secure storage. Enterprises value its granular security configuration and structured governance features, which align well with internal risk and compliance teams.
Upscope Unblu delivers more advanced enterprise-grade controls and session recording capabilities than Upscope. Large institutions benefit from its strong integration options and compliance-ready architecture, especially when strict data protection policies apply.
Acquire.io While Acquire bundles co-browsing with broader support tools, Unblu stands out for its dedicated security posture and banking-specific use cases. Financial institutions often prefer its transparent session controls and ability to restrict browsing to approved web elements.
Cobrowse.io Unblu provides more structured governance, including detailed audit trails and compliance documentation. Organizations operating in highly regulated sectors appreciate its emphasis on controlled collaboration rather than lightweight, startup-focused co-browsing deployments.

Cons

Competitor

Cons
Glia Glia offers a more unified digital customer service suite with native voice, chat, and video tightly integrated. Organizations seeking an all-in-one engagement platform may find Unblu’s co-browsing-centric setup requires additional modules to match Glia’s breadth.
Surfly Surfly can be faster to deploy for smaller teams and SaaS companies. Unblu’s enterprise focus and compliance configuration may introduce longer setup cycles and higher costs for organizations that do not require strict regulatory controls.
Upscope Upscope emphasizes simplicity and lightweight installation. In comparison, Unblu’s advanced security features and governance layers can feel complex for startups or support teams that only need basic screen collaboration.
Acquire.io Acquire’s bundled pricing for support tools may appeal to mid-sized businesses seeking cost efficiency. Unblu’s enterprise-grade positioning and banking orientation can result in pricing that better suits large institutions than smaller service teams.
Cobrowse.io Cobrowse.io provides flexible developer tools and strong mobile SDK options. Organizations prioritizing mobile-first app support outside financial services might find Unblu’s specialization in regulated web environments less adaptable for broader use cases.

Verified Customer Reviews

  • G2 Review (Rating: 4.5/5): Unblu makes it easy to start co-browsing sessions and keeps communication with financial clients “safe and legal,” which helped one enterprise architect maintain confidentiality and strengthen client trust. File sharing causes frustration, though—large scanned financial documents take time to upload, and small file size limits force users to split files into smaller sections, which slows everything down.