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Crisp.chat Cobrowsing Software

Plugin-free live co-browsing built into Crisp chat widget

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Crisp.chat Cobrowsing Software Overview

  • Updated March 8, 2026

Crisp.chat offers built-in co-browsing that lets support and sales teams guide visitors directly inside their website. Agents can take control of a user’s browser tab, click, scroll, and highlight elements in real time without requiring any plugin or extension.

Fully integrated with Crisp’s live chat, inbox, and AI tools, it helps teams resolve issues faster and improve on-site conversions.

Key Features

  • Plugin-Free Co-Browsing: Start shared browsing sessions instantly without requiring customers to install extensions or software.
  • Real-Time Screen Control: Agents can click, scroll, and navigate within the active browser tab to guide users step by step.
  • Integrated Live Chat: Launch co-browsing directly from the Crisp chat widget for seamless transitions from conversation to action.
  • Tab-Level Access Control: View and interact only with the page where the widget is installed, not the entire device or browser.
  • Sensitive Data Masking: Hide confidential fields and personal information during sessions to maintain privacy and compliance.
  • Voice & Video Support: Combine co-browsing with built-in voice or video calls for richer real-time assistance.
  • Internal Notes & Collaboration: Share notes and involve teammates during live sessions for faster issue resolution.
  • Cross-Device Compatibility: Works across modern browsers and devices without complex configuration.
  • Unified Inbox Integration: Manage co-browsing sessions alongside chat, email, and other channels in one shared workspace.

Price

Plan Price Key Features
Free $0 (Billed Annually) Website chat widget, 2 seats included, Shared inbox
Mini $45/month per workspace (Billed Annually) 4 seats included, Shared email inbox, Chat triggers & shortcuts
Essentials $95/month per workspace (Billed Annually) 10 seats included, Omnichannel inbox (WhatsApp, Instagram, SMS, etc.), Workflow automation builder & Knowledge base
Plus $295/month per workspace (Billed Annually) 20+ seats included, AI-First Support Suite, Ticketing system & White labeling
Enterprise Contact Sales Dedicated onboarding, Personalized SLA, Custom features & enhanced rate limits

Price details: https://crisp.chat/en/pricing/

Pros

Competitor

Pros
LiveChat Crisp includes co-browsing directly inside its chat suite without requiring third-party add-ons. Pricing stays flat across features, which many small teams find more predictable than LiveChat’s add-on model. Setup is lighter since agents can trigger sessions instantly from the same inbox they already use.
Zendesk Compared to Zendesk’s enterprise-focused tools, Crisp feels simpler to deploy and manage. Teams don’t need complex configurations to launch co-browsing. The interface is easier for startups and SaaS companies that want fast screen guidance without a full service desk rollout.
Intercom Crisp offers co-browsing without layering multiple premium packages. Many businesses appreciate that messaging, automation, and screen guidance come in one platform. The learning curve is lighter than Intercom’s more advanced ecosystem, especially for smaller support teams.
Glia Glia targets large financial institutions, while Crisp suits SMBs that want quick deployment. No plugin requirement reduces friction for website visitors. The all-in-one suite means teams handle chat and co-browsing together instead of integrating separate enterprise systems.
Surfly Surfly specializes in co-browsing, but Crisp bundles the feature within a broader customer messaging suite. That reduces tool sprawl and cost for companies already using live chat. Implementation is straightforward since it builds on the existing widget installation.

Cons

Competitor

Cons
LiveChat LiveChat’s ecosystem offers deeper marketplace integrations and a longer track record in large enterprises. Crisp’s co-browsing works well for web guidance, but advanced reporting and enterprise-level workflow customization may feel more limited in comparison.
Zendesk Zendesk provides stronger ticket lifecycle management and compliance tooling for regulated industries. Crisp focuses more on real-time messaging, so organizations needing complex SLA tracking or layered approval processes may find it less robust.
Intercom Intercom delivers highly advanced automation, segmentation, and product tours tightly integrated with messaging. Crisp covers core automation, but companies seeking deep behavioral targeting and enterprise-grade onboarding flows might see fewer advanced options.
Glia Glia emphasizes secure, compliance-heavy environments such as banking with extensive authentication controls. Crisp’s tab-limited visibility improves safety, yet it may not match the specialized security certifications and industry-specific tooling Glia provides.
Surfly Surfly focuses purely on co-browsing and offers granular session customization and embedding flexibility. Crisp integrates co-browsing within its chat product, which can limit standalone deployment scenarios or highly customized SDK-driven implementations.

Verified Customer Reviews

  • Trustpilot Review (Rating: 1.7/5): Several complaints focus on poor customer support and features that don’t work as expected. One reviewer mentioned waiting multiple days just to receive a screenshot of their “highly custom” knowledge base, which left a strong impression of slow and frustrating service.
  • Capterra Review (Rating: 4.6/5): Crisp is easy to set up and simple to get started with. The chat works well, and the built‑in chatbot plus various integrations add extra value, which makes Crisp feel like a well-rounded solution for teams that want more than basic live chat.