- Real-Time Browser Collaboration: Agents and customers interact within the same browser tab to guide navigation, highlight elements, and resolve issues instantly.
- No Downloads Required: Fully browser-based co-browsing sessions start without installing plugins or additional software.
- Granular Privacy Controls: Mask sensitive fields and restrict access to specific page elements to protect customer data.
- Session Transfer: Seamlessly transfer active co-browsing sessions between agents for uninterrupted support.
- Secure Connection: Encrypted sessions ensure safe data exchange during live browser collaboration.
- Easy Session Initiation: Launch sessions through secure links for quick customer onboarding and troubleshooting.
- Zoho Ecosystem Integration: Connect with Zoho Desk, CRM, and other Zoho apps to streamline support workflows.
- Agent Dashboard: Monitor, manage, and track multiple co-browsing sessions from a centralized console.
- Cross-Browser Compatibility: Works across major web browsers to support diverse customer environments.
Zoho Cobrowsing Software
Secure real-time browser collaboration for customer support teams
Updated March 5, 2026
Zoho Cobrowsing Software Overview
Zoho Cobrowsing Software, part of Zoho Assist, enables support agents to collaborate with customers inside the same browser tab in real time. Teams can guide users through forms, highlight fields, and resolve web issues without downloads or plugins.
Built for help desks and onboarding teams, it combines privacy controls, session management, and seamless Zoho integrations for secure, interactive assistance.
Key Features
Pricing
| Plan | Price | Key Features |
|---|---|---|
| Forever Free | US$0 (Billed Annually) | 1 user 1 concurrent session 2 minutes session duration |
| Standard | US$10/technician/month (Billed Annually) | No limit users 2 concurrent sessions per technician No limit session duration |
Price details: https://www.zoho.com/assist/co-browsing/pricing.html
Pros
Competitor |
Pros |
|---|---|
| Cobrowse.io | Zoho Cobrowsing Software offers tighter integration with Zoho Desk and CRM, which reduces setup time for existing Zoho users. Pricing is generally more accessible for small and mid-sized teams, and agents can launch sessions without complex SDK deployments, making it easier for support teams that want quick rollout. |
| Upscope | Compared to Upscope, Zoho provides a broader support toolkit within the Zoho ecosystem. Teams already using Zoho apps benefit from unified billing and admin controls. The browser-based setup also minimizes IT involvement, which helps smaller companies get started faster. |
| Surfly | Zoho Cobrowsing Software is often more budget-friendly for growing support teams. Its clean interface and straightforward session controls reduce training time, while built-in privacy masking handles sensitive fields without advanced configuration. |
| Acquire.io | Zoho’s co-browsing focuses on essential visual assistance features without bundling heavier sales modules. This keeps pricing simpler and the interface less cluttered, which appeals to help desk teams that only need secure browser collaboration. |
| Glia | For small to mid-sized businesses, Zoho Cobrowsing Software presents a more affordable entry point than enterprise-focused platforms like Glia. Setup is lighter, and teams can operate fully within a web interface without complex enterprise onboarding processes. |
Cons
Competitor |
Cons |
|---|---|
| Cobrowse.io | Cobrowse.io provides deeper customization through SDKs for complex web apps, which may suit product-led companies better. Zoho Cobrowsing Software can feel more standardized, limiting advanced UI control for teams that need heavy front-end customization. |
| Upscope | Upscope emphasizes lightweight integration and fast embedding into SaaS platforms. Zoho’s broader product ecosystem can introduce extra configuration steps, especially for teams not already using other Zoho tools. |
| Surfly | Surfly supports more advanced collaborative features like shared browsing beyond support use cases. Zoho Cobrowsing Software centers mainly on customer assistance scenarios, which may limit flexibility for teams seeking multi-purpose collaboration. |
| Acquire.io | Acquire.io bundles co-browsing with omnichannel messaging and chat in a single interface. Zoho may require pairing with other Zoho products to match that breadth, which can increase complexity for companies wanting an all-in-one suite outside the Zoho stack. |
| Glia | Glia targets large enterprises with advanced digital engagement analytics and voice integrations. Zoho Cobrowsing Software focuses more on practical browser collaboration, so enterprises needing deep analytics and financial-grade compliance tools may find it less comprehensive. |
Reviews
- G2 Review (Rating: 4.6/5): Zoho Assist gets high marks for how easy it feels right out of the gate, even for non-technical users. The reliable connections make remote support sessions smooth instead of stressful, which keeps troubleshooting simple.
- Capterra Review (Rating: 4.7/5): Zoho Assist offers “great value for IT teams and MSPs” that want a secure, dependable remote support solution without paying enterprise-level pricing. The balance between cost and reliability stands out in the feedback.
- Software Advice Review (Rating: 4.7/5): Zoho Assist packs in practical tools like file transfer, chat, audio, clipboard sharing, and excellent video quality. It holds up well even in less-than-ideal conditions, which makes support sessions feel steady and dependable.
