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MyFax

Cloud-based online fax service for businesses and mobile professionals

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

MyFax Overview

  • Updated March 9, 2026

MyFax is an online fax service that replaces traditional fax machines with cloud-based faxing via email, web, and mobile apps. It enables users to send and receive faxes from anywhere, keep existing fax numbers, and manage fax archives digitally.

Designed for individuals, small businesses, and teams, MyFax emphasizes convenience, mobility, and cost savings with flexible monthly or annual plans.

Key Features

  • Fax by Email: Send and receive faxes directly through email without special hardware.
  • Mobile Fax Apps: iOS and Android apps allow faxing on the go using your smartphone.
  • Local, Toll-Free & International Numbers: Choose fax numbers that match your business presence needs.
  • Online Fax Archive: Store, search, and organize faxes securely for the life of your account.
  • Number Porting: Keep your existing fax number when switching to MyFax.

Price

Plan Price Featured
Home Office User $8.25/mo (Billed Annually) / $12/mo (Billed Monthly) Send 100 pages, Receive 100 pages, Mobile & email faxing
Small Business User $20.83/mo (Billed Annually) / $25/mo (Billed Monthly) Send 300 pages, Receive 300 pages, Local or toll-free fax number
Power User $37.50/mo (Billed Annually) / $45/mo (Billed Monthly) Send 600 pages, Receive 600 pages, Account sharing for teams

Price details: https://www.myfax.com/pricing

Pros

Competitor

Pros
eFax Compared to eFax, MyFax offers simpler pricing tiers and is generally more affordable for low-to-moderate fax volumes. Users often find MyFax easier to set up and navigate, especially when faxing via email or mobile apps, without the extra enterprise-focused complexity eFax introduces.
RingCentral Fax MyFax is more focused and cost-effective than RingCentral Fax, which bundles faxing with broader VoIP features. For users who only need fax services, MyFax avoids unnecessary tools, offering a cleaner interface and lower entry price.
Fax.Plus MyFax provides stronger customer support options, including phone and chat, which Fax.Plus limits on lower tiers. Businesses that value live assistance and established reliability may prefer MyFax despite Fax.Plus’ modern UI.
MetroFax MyFax delivers better mobile app functionality and more flexible email-based faxing than MetroFax. Users benefit from easier document handling on smartphones, making MyFax more practical for remote and traveling professionals.
HelloFax Unlike HelloFax, MyFax does not require integration with third-party storage tools to function fully. It offers built-in fax archiving and number porting, which appeals to users seeking an all-in-one fax solution.

Cons

Competitor

Cons
eFax Compared to eFax, MyFax lacks advanced security features such as enhanced encryption controls and compliance-focused tools. Enterprises with strict regulatory requirements may find MyFax less suitable despite its lower cost.
RingCentral Fax RingCentral Fax benefits from deep integrations with VoIP and unified communications, which MyFax does not offer. Businesses seeking an all-in-one communications platform may find MyFax too limited in scope.
Fax.Plus Fax.Plus offers a more modern interface and better API access for developers. MyFax feels dated by comparison and lacks automation features that tech-forward teams might expect.
MetroFax MetroFax includes unlimited fax storage by default, while MyFax focuses more on traditional fax workflows. Heavy archival users may find MetroFax better aligned with long-term storage needs.
HelloFax HelloFax provides built-in digital signatures and Google Workspace integrations. MyFax does not include native e-signature tools, which can slow workflows for document-heavy teams.

Verified Customer Reviews

  • Trustpilot Review (Rating: 3.5/5): One customer praised MyFax after “Chris was extremely helpful” and resolved their issue quickly through chat support. Others reported serious billing problems, including continued charges after canceling in 2022 and difficulty getting refunds, with one reviewer claiming they had to block charges through their bank. Complaints also describe scripted responses, ignored emails, and support that urged cancellation instead of fixing the problem.
  • Software Advice Review (Rating: 3.4/5): An IT administrator called MyFax “one of my favorite products of ALL TIME” after rolling it out across multiple clinics, saying it replaced manual faxing, saved a ton of money, and delivered intuitive, easy-to-use tools. The reviewer applauded the customer service team for handling faxing issues quickly and rated ease of use, value, and support all 5/5.
  • Capterra Review (Rating: 3.4/5): One long-term user said the service “tends to work fine” but described a “terrible, terrible experience” after accidental annual billing continued without usage and support emails went to spam from an off-shore server. Others gave 5-star ratings and highlighted how easy it is to send and receive faxes via email or the app, with the ability to view received faxes, attach documents, and send from a desktop, iPad, or phone.
  • getvoip.com Review: Multiple reviewers gave 1-star ratings and labeled MyFax a “scam,” citing months of failed cancellation attempts, non-working website cancellation functions, and support that only returns “blanket email” replies. One person said phone support no longer exists and sales answered immediately but acted like they did not understand the call, while another claimed the company reassigned their fax number after six years and refused a refund.