- Shared page allowances: Counts sent and received pages together in the monthly pool for each public plan.
- Email, web, and mobile faxing: iOS and Android apps plus desktop/web access.
- Local or toll-free numbers: New numbers or transfer of an existing number.
- Multiple recipients and retries: Send to several recipients with automatic retries and confirmations.
- Web admin console: Centralized organization and storage of faxes.
MetroFax
Standalone online faxing with combined send-and-receive page plans
Updated August 11, 2026
MetroFax Overview
MetroFax is a standalone online fax service for sending and receiving through email, the web, desktop tools, and iOS or Android apps. It supports local and toll-free numbers as well as transfers of an existing fax number.
Automatic retries, delivery confirmations, multi-recipient sending, and a web console help users manage routine fax traffic. MetroFax handles delivery and storage, while document editing and team review happen elsewhere.
Key Features
Pricing
| Plan | Monthly billing | Annual billing (monthly equivalent) | Pages |
|---|---|---|---|
| Essential | $11.95/mo | $9.96/mo billed annually | 550 send-and-receive pages |
| Best Value | $14.95/mo | $12.46/mo billed annually | 1,050 send-and-receive pages |
| Professional | $37.95/mo | $31.63/mo billed annually | 3,000 send-and-receive pages |
MetroFax combines sent and received pages in one monthly allowance. Overage charges apply after that shared pool is used.
Pricing source: MetroFax pricing
Pros
| Compared with | Why this product may fit better |
|---|---|
| eFax | MetroFax publishes three combined-page plans and keeps the product focused on faxing. A small office can choose an allowance more quickly than it can assess the wider service story around eFax. |
| SRFax | MetroFax counts incoming and outgoing pages in one shared allowance. That is easier to follow than SRFax when a team has balanced traffic and does not need specialized healthcare routing. |
| RingCentral Fax | MetroFax is a standalone email and mobile fax service with no calling or messaging suite to manage. It creates less overhead than RingCentral Fax for a company that already has phone software. |
Cons
| Compared with | Where this product may fall short |
|---|---|
| eFax | MetroFax offers fewer public enterprise controls and advanced workflows than the larger eFax service. A company with formal security reviews and complex administration may outgrow MetroFax sooner as it grows. |
| Fax.Plus | MetroFax does not put the same weight on APIs, integrations, and digital signing. Fax.Plus is better suited to a team that wants fax events to trigger work in other applications. |
| MyFax | MetroFax uses one combined allowance, which is simple until traffic becomes uneven. MyFax's separate sending and receiving amounts can fit a business whose documents mostly move in one direction. |
Reviews
What reviewers say: MetroFax feedback splits between straightforward daily faxing and difficult account management. The clearest complaints involve cancellations, refunds, continued billing, and trouble moving a fax number.
- Trustpilot Review (3.5/5 from 455 reviews): Reviewers who reached a helpful agent praise the chat team for restoring accounts, explaining charges, and resolving service questions. Other reviewers say cancellations or refunds dragged on, support stopped responding, or billing continued after a cancellation request, which explains the mixed score.
- GetVoIP Review: GetVoIP's four older user reviews split sharply. Two users praise easy multi-fax handling, mobility, organization, and affordability, while others report failed delivery despite repeated support contacts, billing after a failed trial, and difficulty porting a number when they needed a HIPAA-ready service. Because the posts date from 2014 to 2019, they are historical signals.
