- Separate send and receive pools: Gives each plan distinct monthly allowances for outgoing and incoming pages.
- Fax by email and mobile: Send and receive from email, web, iOS, and Android.
- Numbers and porting: Local, toll-free, or international numbers and existing-number transfer.
- Online archive: Store, search, tag, and organize faxes in the account.
- Share with 5: Distribute incoming faxes to up to five email recipients.
MyFax
Cloud faxing with email, mobile apps, storage, and shared inbox access
Updated August 11, 2026
MyFax Overview
MyFax is a cloud fax service for sending and receiving documents by email, web, and mobile app. Users can work with local, toll-free, or international numbers and transfer an existing number into the service.
Its online workspace supports storage, search, tags, and distribution of incoming faxes to several email recipients. MyFax is designed for everyday fax communication, not for editing documents or managing a full approval process.
Key Features
Pricing
| Plan | Monthly billing | Annual billing (monthly equivalent) | Pages per month |
|---|---|---|---|
| Home Office User | $12/mo | $8.25/mo billed annually | Send 100 and receive 100 |
| Small Business User | $25/mo | $20.83/mo billed annually | Send 300 and receive 300 |
| Power User | $45/mo | $37.50/mo billed annually | Send 600 and receive 600 |
MyFax separates incoming and outgoing allowances instead of using one shared page pool. A buyer should check both sides of normal traffic before choosing a tier.
Pricing source: MyFax pricing
Pros
| Compared with | Why this product may fit better |
|---|---|
| eFax | MyFax publishes separate incoming and outgoing allowances and keeps the service centered on faxing. It can be easier to size than eFax for a small office with predictable document traffic. |
| RingCentral Fax | MyFax provides numbers, email delivery, a mobile app, and storage without adding voice or team chat. It is simpler than RingCentral Fax when those communications features already come from another vendor. |
| MetroFax | MyFax includes a mobile app, a stored archive, and sending to five recipients across its standard plans. MetroFax has a simpler combined allowance, while MyFax gives repeat users more document-handling options. |
| HelloFax | MyFax supplies its own number and email workflow without relying on a connected cloud-drive account. HelloFax is smoother for Google files, but MyFax is more self-contained for ordinary office faxing. |
Cons
| Compared with | Where this product may fall short |
|---|---|
| RingCentral Fax | MyFax does not include calling, company messaging, video, or unified user controls. RingCentral Fax is the more sensible choice when fax must share administration with the rest of a communications suite. |
| Fax.Plus | MyFax has less emphasis on a developer API and modern automation links. Fax.Plus will fit better when incoming documents need to enter a custom application or a no-code workflow. |
| MetroFax | MyFax separates sent and received pages, so unused capacity on one side does not help the other. MetroFax's combined allowance may cost less for teams whose traffic changes direction from month to month. |
Reviews
What reviewers say: MyFax is still praised for familiar email-based faxing and simple rollout, but several sources report cancellation and support problems. The age and size of each review pool are stated where they limit the conclusion.
- Trustpilot Review (3/5 from 1,326 reviews): Recent posts focus less on fax quality than on account management. Some reviewers praise individual agents who eventually solved a problem, but many describe long waits, the loss of phone support, repeated monthly charges after cancellation attempts, and difficulty reaching a person.
- Software Advice Review (3.4/5): Software Advice's nine-review pool includes an IT administrator who says a clinic-wide rollout replaced manual faxing, saved money, and received strong support. Other reviewers like Outlook or email sending and the mobile app, while critical posts mention slow email-only help, accidental annual billing, and instructions that must be followed carefully.
- GetVoIP Review: GetVoIP's four older reviews include one user who liked sending by email and receiving sent-and-delivered confirmations. The negative posts describe continued billing after cancellation, a fax number being reassigned, and difficulty getting support, so the low score reflects account problems more than a detailed test of current features.
