Xerox iXware Online Fax Overview

Xerox iXware Online Fax Service is a global cloud fax solution designed for organizations that still rely on fax as a mission-critical workflow. It combines fax-to-email, email-to-fax, and walk-up faxing directly from Xerox multifunction printers.

The service eliminates traditional fax hardware and phone lines while improving compliance, audit trails, transparency, and cost control across digital business processes.

Key Features

Cloud Fax Platform: Fully hosted fax service with no servers, phone lines, or on-site hardware.
Xerox MFP Integration: Walk-up faxing directly from supported Xerox multifunction printers.
Email Faxing: Send and receive faxes through standard email clients.
Digital Archiving: Automatically stores all inbound and outbound fax traffic digitally.
Compliance & Audit Trails: Supports regulatory requirements such as HIPAA, SOX, and ISO.
Pay-as-You-Go Credits: Transparent prepaid fax credit model with scalable capacity.

Pricing

Part #	Description / Features	Price
301N97230	Base CloudFax App (1 Year) Includes 1000 credits, 1 Fax-to-Email account, and 20 Email-to-Fax accounts.	€185,00
301N97240	Additional CloudFax App (1 Year) Includes 1000 credits and 5 additional Email-to-Fax accounts.	€145,00
301N97250	DID Fax Number (1 Year) Includes 500 processing credits.	€99,00
301N97260	Number Porting (One-time or structural fee for porting existing numbers).	€25,00
301N97270	1,000 Credit Pack (For Cloud Fax / Scan volume usage).	€99,00
301N97280	12,000 Credit Pack (For higher volume Cloud Fax / Scan usage).	€895,00

Price details: https://www.xerox.com/en-lu/office/software-solutions/ixware-online-fax-service/price

Pros

Competitor	Pros
eFax	Compared to eFax, iXware offers deeper integration with physical Xerox MFPs, making it easier for offices that still rely on walk-up faxing. Its pay-as-you-go credit model can also be more predictable for organizations with fluctuating fax volumes.
MyFax	iXware provides stronger compliance features and digital audit trails than MyFax, which is beneficial for regulated industries. It also avoids fixed monthly page limits, giving enterprises more flexibility during high-volume periods.
RingCentral Fax	Unlike RingCentral Fax, iXware is purpose-built for Xerox environments, enabling seamless MFP workflows. This reduces user friction and training needs in offices already standardized on Xerox hardware.
SRFax	iXware matches SRFax on security while adding native MFP integration and centralized cost transparency. This makes it better suited for large enterprises transitioning from traditional fax infrastructure.
Fax.Plus	Compared to Fax.Plus, iXware focuses more on enterprise workflows, compliance, and printer-based faxing. Organizations with heavy on-premise device usage benefit from its tighter hardware and workflow integration.

Cons

Competitor	Cons
eFax	Unlike eFax, iXware is not brand-agnostic and is only available through Xerox, which limits flexibility for organizations using mixed printer environments or non-Xerox devices.
MyFax	MyFax offers simpler consumer-style plans, while iXware’s pricing and setup are more enterprise-oriented. Smaller businesses may find iXware less straightforward if they do not need MFP integration.
RingCentral Fax	RingCentral Fax includes unified communications features, whereas iXware is fax-focused. Organizations seeking voice, messaging, and fax in one platform may see iXware as too specialized.
SRFax	SRFax provides clearer public pricing tiers, while iXware often requires contacting sales or regional pricing pages, which can slow down purchasing decisions.
Fax.Plus	Fax.Plus has a more modern web interface and mobile apps, whereas iXware prioritizes backend workflows and device integration over user-facing design.

Xerox iXware Online Fax

Cloud-based fax service with seamless Xerox multifunction printer integration