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MetroFax

Affordable online faxing service for email, web, and mobile devices

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

MetroFax Overview

  • Updated February 27, 2026

MetroFax is an online fax service designed to replace traditional fax machines with email, web, and mobile-based faxing. It allows businesses to send and receive faxes anywhere without phone lines or hardware.

With simple setup, local or toll-free numbers, and low per-page costs, MetroFax suits small to mid-sized organizations seeking reliable, budget-friendly faxing.

Key Features

  • Email-to-Fax & Fax-to-Email: Send and receive faxes directly from your email inbox using supported file attachments.
  • Mobile Fax Apps: Dedicated iOS and Android apps enable faxing on the go without additional hardware.
  • Local or Toll-Free Numbers: Get a new fax number or port an existing one for seamless business continuity.
  • Simultaneous Faxing: Send faxes to multiple recipients at the same time with automatic retries.
  • Centralized Admin Console: Manage, organize, search, and store faxes securely online.

Price

Plan Price Featured
Essential (Monthly) $11.95/mo (Billed Monthly) 550 send & receive pages, Email & mobile faxing, Local or toll-free number
Best Value (Monthly) $14.95/mo (Billed Monthly) 1,050 pages included, Multiple recipients, Web-based admin console
Professional (Monthly) $37.95/mo (Billed Monthly) 3,000 pages included, High-volume faxing, Usage logs & confirmations
Essential (Annual) $9.96/mo (Billed Annually) 550 pages, Discounted annual rate, Cancel anytime
Best Value (Annual) $12.46/mo (Billed Annually) 1,050 pages, Best cost-to-page ratio, Mobile apps for iOS & Android
Professional (Annual) $31.63/mo (Billed Annually) 3,000 pages, Advanced fax volume needs, Priority usage savings

Price details: https://www.metrofax.com/pricing

Pros

Competitor

Pros
eFax Compared to eFax, MetroFax is more affordable for small businesses, with lower monthly pricing and fewer hidden fees. It is easier to set up and use for basic faxing needs, making it a practical option for teams that do not require enterprise-grade integrations or advanced compliance features.
SRFax MetroFax offers a simpler user experience than SRFax, especially for non-technical users. Its plans include both sending and receiving pages together, which can be more cost-efficient for balanced fax usage, while SRFax often separates inbound and outbound page limits.
MyFax MetroFax generally undercuts MyFax on pricing while delivering similar core functionality. It avoids long-term contracts and provides straightforward monthly and annual billing, which appeals to small organizations seeking predictable costs and uncomplicated online faxing.
Fax.Plus While Fax.Plus focuses on modern UI and integrations, MetroFax stands out for traditional fax reliability and lower entry pricing. Businesses that prioritize dependable email-based faxing over advanced workflow tools may find MetroFax more suitable.
RingCentral Fax MetroFax is significantly less expensive than RingCentral Fax and does not bundle faxing into a broader UC platform. This makes it easier to adopt and manage for teams that only need fax services without paying for voice or messaging features.

Cons

Competitor

Cons
eFax Compared to eFax, MetroFax lacks some advanced security options such as two-factor authentication and richer enterprise compliance tools. Organizations in regulated industries may find eFax better suited despite its higher cost and more complex pricing structure.
SRFax SRFax provides more granular control over inbound and outbound fax usage, which can benefit compliance-focused teams. MetroFax’s simpler plans may feel limiting for users who need detailed routing rules or specialized fax workflows.
MyFax MyFax offers broader international faxing options, whereas MetroFax is more U.S. and Canada–centric. Businesses with frequent international fax needs may encounter limitations with MetroFax compared to MyFax’s global coverage.
Fax.Plus Fax.Plus delivers stronger cloud integrations and digital signing features. MetroFax focuses on traditional fax replacement, so teams looking for automation, APIs, or deep app integrations may find MetroFax less flexible.
RingCentral Fax RingCentral Fax benefits from being part of a unified communications ecosystem. MetroFax operates as a standalone service, which can be a drawback for larger organizations seeking fax tightly integrated with voice, SMS, and collaboration tools.

Verified Customer Reviews

  • PCMag Review (Rating: 2.5/5): MetroFax delivers a simple and affordable online fax service, but the lack of international fax numbers, digital signature tools, and two-factor authentication limits its appeal for businesses that need stronger security and global reach.
  • Trustpilot Review (Rating: 3.2/5): Several complaints focus on billing problems, with one reviewer claiming charges continued for a year and a half without notice and another saying they could never successfully cancel despite hours on the phone. One customer alleged a support agent asked for routing and account numbers and then “cursed me out and hung up on me,” while a separate reviewer praised MetroFax for a responsive agent who quickly addressed questions and concerns.
  • getvoip.com Review: Feedback ranges widely, from a user who said faxes to Toronto “never go through” even after multiple support contacts and reported being billed after a failed trial, to a small business owner frustrated that MetroFax would not allow number porting for HIPAA compliance. Others highlight reliability, organization, mobility, and affordability, with one reviewer calling the service “unreal and easy to use” since day one.