Crisp.chat Cobrowsing Software Review (2026): MagicBrowse Co-Browsing Inside Crisp's Customer Support Suite With Live Chat, Shared Inbox

MagicBrowse co-browsing inside Crisp's customer support suite with live chat, shared inbox, email, omnichannel channels, help center, automation, AI, and integrations.

Updated June 19, 2026

By James Han · How we review

4.2 MAQTOOB rating

Our Verdict

Crisp is the right kind of option when co-browsing should sit inside day-to-day support conversations. MagicBrowse is part of a broader workspace with chat, shared inbox, email, WhatsApp and other channels on higher plans, knowledge base, ticketing, automation, AI credits, and integrations.

Do not buy Crisp just because you need occasional co-browsing. Test the whole support workflow: inbox, seat limits, channels, AI credits, automations, knowledge base, MagicBrowse, and agent handoff. If your team already uses another help desk and only needs visual guidance, a dedicated co-browsing tool may be clearer. If support conversations are fragmented across channels, Crisp can replace more than one small tool.

A good fit if you

  • Support teams centralizing chat and co-browsing.
  • SaaS teams using shared inbox workflows.
  • Small companies starting with free live chat.
  • Teams adding AI and automation to support.

Look elsewhere if you

  • Teams needing only a standalone co-browse widget.
  • Companies already locked into another help desk.
  • Support teams avoiding workspace-based pricing.
  • Users needing deep contact-center routing.
Next step: write down the problem you need solved, check the pricing details, test one real workflow, then compare alternatives before you pay.

What Is Crisp.chat Cobrowsing Software?

Crisp.chat Cobrowsing Software is Crisp’s MagicBrowse capability inside a wider customer support suite that includes website chat, shared inbox, email, omnichannel channels, help center, automation, AI tools, integrations, and team collaboration.

The official pricing page shows a free plan, paid workspace plans, Enterprise, and a 14-day free trial for new accounts.

Crisp.chat Cobrowsing Software Pros and Cons

Pros

  • MagicBrowse co-browsing — whether agents can guide visitors inside the page where Crisp is installed.
  • Omnichannel channels — WhatsApp, Instagram, SMS, Line, Viber, and other channels if needed.
  • Help center and ticketing — self-service articles, customer portal, and ticket workflow.
  • Co-browsing is in the support context — MagicBrowse sits near chat, inbox, email, knowledge base, automation, AI, and integrations.

Cons

  • MagicBrowse is part of a broader suite — A team that only wants co-browsing may pay for more product than it needs.
  • Poor fit for teams needing only a standalone co-browse — Teams in this situation will likely find the workflow too narrow or too heavy for the job.
  • Poor fit for users needing deep contact-center routing. — Teams in this situation will likely find the workflow too narrow or too heavy for the job.
  • Implementation can be heavy — Routing, knowledge, automation, and reporting need careful setup before service teams feel the benefit.
  • Contact-center depth is limited — Crisp is not a full workforce-management or heavy voice-routing platform.

Key Features

Feature What to test Plan note
MagicBrowse co-browsing Test whether agents can guide visitors inside the page where Crisp is installed. Plan note: compare plan availability.
Shared inbox Review chat, email, notes, assignments, and team workflows. Plan note: included across plans.
Omnichannel channels Check WhatsApp, Instagram, SMS, Line, Viber, and other channels if needed. Plan note: higher paid plans.
Automation and AI Test workflow builder, AI agent, knowledge training, summaries, and AI credits. Plan note: credits and plan tier matter.
Help center and ticketing Review self-service articles, customer portal, and ticket workflow. Plan note: plan-dependent.

Who Uses Crisp.chat Cobrowsing Software — and For What

SaaS support teams guiding users in app

Use MagicBrowse when agents need to show customers exactly where to click.

Test workspace plan.

Small companies starting with website chat

Use the Free plan to start shared inbox basics before paid support tools.

Start free.

Support teams consolidating customer channels

Use Crisp when chat, email, WhatsApp, SMS, and social messages should land together.

Check Essentials or Plus.

Teams adding help center and automation

Use Crisp when co-browsing is one piece of a wider support setup.

Review AI credits.

Pricing

Plan or option public price Trial / free-plan detail
Free $0 forever Free plan: yes, Free includes website chat widget, 2 seats, and shared inbox basics.
Mini $45/month per workspace Free trial: yes, the official page says new accounts can try plans for 14 days.
Essentials $95/month per workspace Includes broader support suite features such as omnichannel inbox and knowledge base.
Plus $295/month per workspace Adds AI-first support suite, ticketing, white labeling, and larger included seat count.
Enterprise Unique pricing Contact Crisp for custom onboarding, SLA, custom features, and training.

Source: Official pricing page.

Free plan: yes, the official pricing page lists a Free plan. Free trial: yes, the page says every new account unlocks full access to all Crisp features for 14 days.

Prices checked 2026-06-18 against official product sources.

Integrations

Crisp evaluation should include MagicBrowse co-browsing, website chat widget, shared inbox, email, contact forms, private notes, shortcuts, chat triggers, omnichannel inbox, WhatsApp Business, Instagram, SMS, Line, Viber, phone, knowledge base, help widget, ticketing, workflow automation builder, AI agent, AI credits, internal AI copilot, conversation summaries, routing rules, analytics, customer portal, white labeling, WordPress, Shopify, WooCommerce, Adobe Commerce, Prestashop, Slack, HubSpot, Pipedrive, Zoho CRM, Segment, Zapier, Make, n8n, Stripe, Salesforce, and API needs.

Getting Started: What Implementation Actually Takes

Start by creating a test workspace, installing the chat widget on a staging page, and running a support conversation that ends in MagicBrowse. Then test inbox assignment, notes, email, one extra channel, knowledge base, and any automation you expect agents to use. Before buying, count seats, channels, AI credits, and workspace needs.

What Users Say

G2 4.5/5 · 198 reviews Capterra 4.6/5 · 148 reviews GetApp 4.6/5 · 148 reviews Software Advice 4.6/5 · 148 reviews Trustpilot 2.0/5 · 50 reviews

What works well

  • Users praise Crisp.chat Cobrowsing Software for support response and feature depth.
  • The useful positive signal is how it handles co-browsing sessions, chat handoff, support workflow, and visitor experience.

What gets frustrating

  • Users complain about missing features, implementation can be heavy, and contact-center depth is limited.
  • Use a trial, demo, or small rollout to check those areas with your own team.
MAQTOOB take: Read the review scores as a starting point for Crisp.chat Cobrowsing Software, then test co-browsing sessions, chat handoff, support workflow, and visitor experience. The ratings may reflect a broader suite, a different plan, or a narrower use case than this page covers.

Top Crisp.chat Cobrowsing Software Alternatives

  • Choose Unblu Co-Browsing Software if Use Unblu when banks or financial firms need secure co-browsing, adviser collaboration, and demo-led scoping.
  • Choose Floatbot CoBrowsing if Use Floatbot when co-browsing is part of a wider AI voicebot, chatbot, or customer automation plan.
  • Choose Hellomedian Co Browsing Software if Use Hellomedian when teams want no-download co-browsing with a simple free account and per-user paid plans.
  • Choose Revechat.com Co-browse if Use REVE Chat when co-browsing belongs with live chat, chatbot, ticketing, and channel add-ons.

Frequently Asked Questions

Does Crisp publish pricing?

Yes. The official pricing page lists Free, Mini, Essentials, Plus, and Enterprise paths.

Does Crisp have a free plan?

Yes. Crisp lists a Free plan.

Does Crisp offer a free trial?

Yes. The official page says new accounts can try plans for 14 days.

Who should consider Crisp.chat Cobrowsing Software?

Support teams that want co-browsing inside a shared inbox, live chat, automation, and customer support suite.

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