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Dropbox Fax

Secure cloud-based online faxing from anywhere, formerly known as HelloFax

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Dropbox Fax Overview

  • Updated March 10, 2026

Dropbox Fax is a secure, paperless online faxing solution that lets individuals and businesses send and receive faxes from any device.

Formerly HelloFax, it integrates seamlessly with Dropbox and major cloud storage platforms, delivering encrypted transmissions, email-to-fax functionality, and easy number porting. It’s designed for occasional to moderate faxing without hardware or maintenance.

Key Features

  • Email to Fax: Send and receive faxes directly from your email inbox without logging into a dashboard.
  • Secure Cloud Faxing: All fax transmissions are encrypted to protect sensitive documents.
  • Cloud Storage Integrations: Works with Dropbox, Google Drive, Box, and OneDrive.
  • Fax Number Porting: Transfer your existing fax number without downtime.
  • Edit & Sign Faxes: Add signatures and annotations before sending documents.
  • Multi-User Support: Create multiple users and fax numbers for teams.

Price

Feature / Plan Free Home Office Professional Small Business
Price (USD) $0 $9.99 / Month
(Billed Monthly)

$7.81 / Month
(Billed Annually)

 $19.99 / Month
(Billed Monthly)

$15.62 / Month
(Billed Annually)

 $39.99 / Month
(Billed Monthly)

$31.25 / Month
(Billed Annually)
Pages per Month 5 Pages (Total) 300 500 1,000
Total Users 1 Up to 5 Up to 10 Up to 20
Receive Faxes ❌ ❌ ✅ (Includes dedicated number) ✅ (Includes dedicated number)
Send Faxes Globally ✅ ✅ ✅ ✅
Fax via Email ❌ ✅ ✅ ✅
Multiple Recipients ❌ ❌ ✅ ✅
Edit & Sign Faxes ✅ ✅ ✅ ✅
Cloud Storage & Integrations ✅ (Google Drive, Dropbox, Box, etc.) ✅ ✅ ✅

Pros

Competitor

Pros
eFax Compared to eFax, Dropbox Fax is significantly more affordable for low-volume users, with no mandatory monthly subscription. Its interface is simpler and faster to learn, especially for users already familiar with Dropbox, making occasional faxing far less costly and less complex.
Fax.Plus Dropbox Fax offers a more straightforward pay-as-you-go option than Fax.Plus, which often pushes users toward subscriptions. Dropbox Fax is easier for non-technical users and integrates more tightly with cloud storage, reducing setup time and workflow friction.
MyFax Unlike MyFax, Dropbox Fax does not require long-term contracts or higher base pricing. It is better suited for users who fax infrequently and want modern document handling, cloud storage integration, and quick setup without managing complex plan limits.
iFax Dropbox Fax is easier to use than iFax for basic faxing needs, with a cleaner interface and fewer configuration steps. Its tight integration with Dropbox and email makes document management simpler, especially for teams already using Dropbox products.
SRFax Compared to SRFax, Dropbox Fax feels more modern and accessible for everyday users. While SRFax targets compliance-heavy industries, Dropbox Fax prioritizes ease of use, faster onboarding, and flexible pricing for individuals and small businesses.

Cons

Competitor

Cons
eFax Compared to eFax, Dropbox Fax lacks advanced enterprise features like large-scale outbound automation and high-volume fax bundles. Businesses with constant fax traffic may find eFax more suitable despite its higher cost and more complex interface.
Fax.Plus Fax.Plus offers clearer tiered plans and better international faxing transparency. Dropbox Fax’s pricing can feel fragmented for users who need consistent monthly fax volume, making budgeting harder for growing teams.
MyFax MyFax includes higher page allowances and more robust admin controls in its plans. Dropbox Fax is less appealing for businesses needing predictable monthly usage, shared inbox management, and centralized reporting.
iFax iFax provides stronger mobile-focused features and more flexible subscription tiers. Dropbox Fax is more limited in customization and may not satisfy users who rely heavily on mobile faxing or advanced document workflows.
SRFax SRFax is better suited for regulated industries requiring HIPAA or compliance-heavy workflows. Dropbox Fax focuses on convenience rather than deep compliance tooling, which may be a limitation for healthcare or legal organizations.

Verified Customer Reviews

  • nytimes.com Review: Dropbox Fax delivered crisp faxes with excellent contrast in testing, and even tiny 6-point text stayed readable across file types. The integrated digital signing stood out, since users can add a signature to a PDF before sending without leaving the platform. Transmissions took a minute or two longer than some competitors, support replies took days or even a week, and the lack of a mobile app made phone browser faxing feel clunky.
  • Reddit r/Frugal: One commenter noted that Dropbox Fax allows up to five pages for free, though another user said it now only permits one page and questioned whether that limit applies per day. The discussion centered on finding a no-cost option for occasional home use.
  • G2 Review: Dropbox Fax earns praise for letting people “sign documents directly within the platform before faxing” without printing or rescanning, and the free plan includes built-in signing. Cloud integrations with Google Drive, OneDrive, and Box make it easy to fax files without manual downloads. Several reviewers criticized the five-page monthly limit on the free plan and the absence of a dedicated mobile app, with one user wishing for a HelloFax mobile application to send phone-scanned files directly.
  • Trustpilot Review (Rating: 1.4/5): Multiple complaints cite severe customer service problems, including tickets that receive only form-letter replies and billing teams that pass issues around without resolution. One user said a fax sent through Dropbox Fax never reached the recipient and support closed the ticket because there was no paid subscription, while others reported confusing “over the limit” warnings and fears about file deletion despite minimal storage use.