- Online Faxing: Send and receive faxes instantly from any device without physical hardware.
- HIPAA & HITRUST Compliance: Built for healthcare and regulated industries with BAA support.
- Email to Fax: Send and receive faxes directly from email at no extra cost.
- jSign eSignatures: Digitally sign, collect, and manage legally compliant eSignatures.
- Mobile & Desktop Apps: Native iOS, Android, and desktop applications for flexible faxing.
- Fax API Integration: RESTful API for embedding fax capabilities into enterprise systems.
Efax
Secure cloud-based online faxing for individuals, businesses, and regulated industries
Updated March 22, 2026
Efax Overview
eFax is a cloud-based online fax service that enables users to send, receive, sign, and manage faxes digitally from any device.
Suitable for individuals, small businesses, and highly regulated industries, it offers HIPAA-compliant faxing, scalable page volumes, mobile and desktop apps, API integrations, and advanced security features to replace traditional fax machines with modern, reliable workflows.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Plus (Individuals) | $18.99/mo (Billed Monthly) / $15.83/mo (Billed Annually) | 170 send pages/mo, 170 receive pages/mo, Free local fax number |
| Pro (Small Business) | $24.99/mo (Billed Monthly) / $20.83/mo (Billed Annually) | 275 send/receive pages, Free local or toll-free number, 5 team members |
| Protect – 1,000 Pages | $50.00/mo (Billed Monthly) / $41.66/mo (Billed Annually) | HIPAA compliant with BAA, 1,000 total pages, jSign eSignatures |
| Protect – 2,500 Pages | $100.00/mo (Billed Monthly) / $83.33/mo (Billed Annually) | HIPAA compliant with BAA, 2,500 total pages, 5 team members |
| Protect – 5,000 Pages | $175.00/mo (Billed Monthly) / $145.83/mo (Billed Annually) | Advanced compliance, 5,000 total pages, Free toll-free number |
| Protect – 10,000 Pages | $325.00/mo (Billed Monthly) / $270.83/mo (Billed Annually) | High-volume faxing, HIPAA & HITRUST aligned, Admin portal |
| Protect – 25,000 Pages | $750.00/mo (Billed Monthly) / $625.00/mo (Billed Annually) | Enterprise page volume, API access, Compliance-focused workflows |
| Corporate | Custom Quote | Scalable page volumes, Fax API integration, Admin management portal |
Price details: https://www.efax.com/pricing
Pros
Competitor |
Pros |
|---|---|
| MyFax | eFax offers stronger compliance options, including HIPAA and HITRUST certifications, making it more suitable for healthcare and finance. It also provides a broader range of integrations and a scalable API, while MyFax focuses more on basic faxing for small teams. |
| RingCentral Fax | Compared to RingCentral Fax, eFax delivers more granular fax-only plans without bundling VoIP services. This makes pricing clearer for users who only need faxing, while still offering enterprise-grade security and advanced fax management features. |
| Dropbox Fax | eFax supports significantly higher page volumes and regulated-industry compliance, which Dropbox Fax lacks. It is better suited for businesses with consistent fax traffic, multi-user needs, and formal compliance requirements. |
| SRFax | eFax provides a more polished user experience with mobile apps, desktop software, and integrated eSignatures. While SRFax focuses on compliance, eFax balances security with ease of use and broader feature coverage. |
| iFax | Compared to iFax, eFax offers better enterprise scalability, dedicated support options, and long-standing reliability. Its structured plans and API access make it more suitable for organizations managing complex fax workflows. |
Cons
Competitor |
Cons |
|---|---|
| MyFax | eFax is generally more expensive at entry-level tiers than MyFax, which may deter individuals or very small teams. Users who only send occasional faxes may find MyFax simpler and more cost-effective. |
| RingCentral Fax | RingCentral Fax benefits from being part of a unified communications suite. eFax, by comparison, focuses solely on faxing, which may feel limiting for businesses seeking voice, messaging, and fax in one platform. |
| Dropbox Fax | Dropbox Fax integrates tightly with existing Dropbox workflows, while eFax relies more on its own ecosystem. Teams already centered on Dropbox may find eFax less seamless for document collaboration. |
| SRFax | SRFax offers more transparent compliance-focused pricing. eFax’s complex pricing matrix and promotional first-month discounts can be confusing, especially for organizations trying to estimate long-term costs. |
| iFax | iFax often feels more modern and lightweight in its interface. eFax, while powerful, can appear dated and more complex, particularly for new users who only need basic fax functionality. |
Reviews
- Trustpilot Review (Rating: 4.4/5): Efax Fax Online earns praise for its “super friendly” and “completely competent” support agents, with names like Elizabeth, Eveldina, and Lorinda called out for resolving billing issues, downgrades, and failed fax attempts quickly. One longtime user said setup took “30 seconds,” while a clinician in private practice highlighted HIPAA-compliant faxing as essential. Several reviewers also mentioned patient, professional help when attachments failed or old credit card details caused account problems.
- G2 Review (Rating: 4.5/5): Quick setup and smooth document management drive strong feedback, with one mid-market user calling it “easy, fast and reliable” and a “great value” for occasional fax needs. The ability to log in on the go adds convenience. Some users report that fax confirmations do not always arrive as expected and note occasional delays in transmission confirmation.
- Software Advice Review (Rating: 4/5): Efax Fax Online users value access to old faxes, contact storage for repeat recipients, and confirmation emails that provide peace of mind after transmission. Teams benefit from allowing multiple people to access a fax in real time. Frustration appears around a recent website update that makes sending faxes more difficult, slow page loads that force switching between old and new versions, and instances where faxes require several attempts to go through.
